BPO / KPO

Business process outsourcing (BPO) is engaging a third-party the responsibility of running what would otherwise be an internal system or service. An advantage of BPO is the way in which it helps to increase a company's flexibility. For instance, an insurance company might outsource their claims processing program or a bank might outsource their loan processing system. Other common examples of BPO are call centres and payroll outsourcing.


Typically, companies that are looking at business process outsourcing are hoping to achieve cost savings by handing the work to a third-party that can take advantage of economies of scale by doing the same work for many companies. Or perhaps the cost savings can be achieved because labor costs are lower due to different costs of living in different countries. A company may be able to grow at a faster pace as it will be less constrained by large capital expenditures for people or equipment that may take years to amortize.


A third way in which BPO increases organizational flexibility is by increasing the speed of business processes. Supply chain management with the effective use of supply chain partners and business process outsourcing increases the speed of several business processes, such as the throughput in the case of a manufacturing company. The offshore outsourcing industry started in India and it has be able to grow the IT and BPO export sector to $47 billion and capture more than half the offshore outsourcing industry.


In exchange for the potential cost savings, the company in question must relinquish control over an aspect of their business which explains why business process outsourcing is often reserved for non-critical, non-core type of work.


People Prime Worldwide engages in hiring across on all levels, Entry level, Mid level and Sr. Level hiring. Our expertise in the field allows us to scan and source the candidates as per the requirements of the job profile. While short listing the candidates, we focus on their educational qualifications, interests, work experience etc., so that the candidates and companies are provided by the best options as per the designations